Purchase Policies

WARRANTY:

We guarantee delivery throughout Brazil or your money back. For your convenience, our products are delivered by Correios, and as soon as the shipment is completed, the tracking link for monitoring the delivery is sent to the registered email.The Tracking Code will be sent directly to the registered email within 10 business days (don’t forget to complete your registration to receive the information).Was there an unforeseen issue and your order was not delivered? SHOP LUMIEÈR guarantees a full refund if the loss is proven.

SECURITY:

Our site is 100% reliable. The payment system is carried out through Mercado Pago, protecting your information. Payments made by credit card undergo fraud analysis to protect our store and you, the consumer.Payment confirmation may take 1 to 3 business days to be completed, according to the rules of Mercado Pago and the card brands.

DELIVERY TIME:

Since these are exclusive and rare products in Brazil, we import them from abroad. The estimated delivery time may vary between 9 to 35 business days.All orders come with a tracking link for you to monitor the delivery to your address.